Whether you are stranded or in need of urgent medical assistance, Surebackpacker always has your back during those times where you need it most.

Just dial our international hotline number and we will find a way to bring you back to safety.

                                +44 (0)2920 662412


If you are looking for general information on your policy, please see the page called Information. This page is dedicated to helping our policyholders who didn’t perhaps read the policy wording before they left, or can’t find our numbers, and now need our help.


Straight to the important one: Medical Emergency


If you have a medical emergency abroad, please call us on +44 (0)2920 662412. Don’t worry if you are not too sure if it is an emergency or not – we completely understand that being in a foreign country, where the language and customs are unfamiliar, can make things seem a lot worse than they are. We are here to help 24 hours a day, 7 days a week!


Claims: If you are looking to make a claim for anything other than a medical emergency whilst you are overseas, please call us on +44 (0)2920 662413.


Who handles my claim?

Just so that you know you are in safe hands Global Response’s UK-based operations centre provides round the clock medical assistance to policy holders, and their dedicated claims team handles a huge range of travel claims from lost passports to travel delays. They have an experienced, multi-lingual team, in-house medical staff and are there to help you 24 hours a day, 365 days a year.